FAQs

We offer a variety of secure payment methods so you can pay flexibly and conveniently:

- PayPal
- Apple Pay
- Visa
- American Express (AMEX)
- Maestro
- Mastercard
- Union Pay

Simply select your preferred payment method during the ordering process.

All transactions are processed securely and encrypted!

No, you can easily order as a guest or use our express checkout! With Apple Pay or PayPal, you'll be done in no time.

If you decide to become a registered customer, you will benefit from great advantages such as a 10% discount on your first order!

We do not currently offer product catalogs.

But don't worry! You can easily find the complete product description directly on the product page. Feel free to print it out. This way, you have all the important information conveniently on paper, without having to wait for a catalog.

No, there is no minimum order value!

You can also order small quantities from us, entirely according to your needs.

Yes, we are happy to offer you a free, personalized consultation . You can contact us anytime via WhatsApp , email , or our contact form . Additionally, we are available by phone or in person at our location during our opening hours.

We will ship your order from our warehouse no later than the next business day . Delivery will then be handled by DHL, GLS, or a freight forwarding company.

The delivery time for your order is usually 1 to 3 working days.

Once your order has been processed and shipped, you will receive a confirmation email with a tracking number so you can see where your package is at any time.

We ship via parcel services GLS, DHL or freight forwarding, depending on the size and weight of your order.

Shipping within Germany costs €2.99 . We offer free shipping on orders over €15 .

We ship your order via DHL . After shipment, you will receive a tracking link so you can check the status of your delivery at any time.

You can reach our customer service at any time via WhatsApp , email , or our contact form . Additionally, we are also available by phone or in person at our location during our opening hours .

We always appreciate feedback and ideas for improving our shop! Your suggestions help us to continuously optimize our products, services, and shopping experience. Please share your suggestions with us via WhatsApp , email , or our contact form . We are grateful for any feedback.