FAQs
We are very happy to welcome you to our website!
If you have any questions about your order or our products, you have come to the right place. If you cannot find an answer to your question, you can contact us free of charge at any time using the contact form!
Shop / Orders
Here are some frequently asked questions about our store and orders:
What payment options do I have?
We offer you a variety of secure payment methods so that you can pay flexibly and conveniently:
- PayPal
- Apple Pay
- Google Pay
- Visa
- American Express (AMEX)
- Maestro
- Mastercard
- Union Pay
Simply select your preferred payment method during the ordering process.
All transactions are processed securely and encrypted.
Do I need a customer account?
No, you can easily order as a guest or use our express checkout! With Apple Pay, Google Pay or PayPal you'll be done in no time.
If you decide to become a registered customer, you will benefit from great advantages such as 10% discount on your first order!
My product doesn't work?
We are sorry to hear that you are having problems with our product! Our goal is to provide you with the best product.
If your product is not working as expected, do not hesitate to contact us. Our customer service team is available by phone, email and contact form to help you and find a solution as quickly as possible.
We are here to ensure that your product works perfectly and that you are completely satisfied!
Are there product catalogs?
We currently do not offer any product catalogs.
But don't worry! You can easily find the full product description directly on the item page. You can also print it out. This way you have all the important information conveniently on paper without having to wait for a catalog.
If you have any further questions or need support, don't hesitate to contact us!
Shipment
Here you will find frequently asked questions about shipping:
How much are the shipping costs?
The shipping costs for your order are €5.90. For orders over €30, shipping costs are waived completely - that means you can order without any additional costs!
If you order from another European country, shipping costs of €14.95 apply, regardless of the order value.
How long does shipping take?
Your order will usually be dispatched within 2 to 4 working days.
Once your order has been processed and shipped, you will receive a confirmation email with a tracking number so you can see where your package is at any time.
We ship with the parcel services GLS, DHL or by freight forwarder, depending on the size and weight of your order.
Is there a minimum order value?
No, there is no minimum order value!
You can also order small quantities from us, depending on your needs.
Miscellaneous
Here are some questions on other topics:
What can I do if I have further questions?
We are always there for you! Just send us a short email to kontakt@konzentratplus.de , use the contact form or call us on our free service number .
If you like, we will be happy to call you back as soon as you have sent us your contact details.
We take time for you!
Who is the manufacturer?
Coverax-M-Chemie is a renowned German manufacturer that has been offering high-quality chemical-technical products since 1975.
As a registered brand, we stand for quality and innovation. We attach great importance to the satisfaction of our customers and are proud to produce in Germany.